Effective date: October 12, 2026
This Privacy Policy explains how Globalquimia LLC (“Globalquimia,” “we,” “us” or “our”) collects, uses and protects personal information through globalquimia.us, our website chat, WhatsApp and email.
This policy applies only to Globalquimia LLC. Globalquimia Ltda (Colombia) is a separate company with its own privacy policy at globalquimia.com.co.
We follow applicable U.S. federal and state privacy laws. Although privacy laws such as the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), may not currently apply to us, we voluntarily extend the rights described in Section 8 to every person who contacts us.
| Category | Examples | Source |
|---|---|---|
| Identifiers | Name, company name, email address, phone number | Directly from you (chat, WhatsApp, email, forms) |
| Commercial information | Products and quantities requested, quotes, orders, shipping address, tax and billing details | Directly from you |
| Communications | Messages you send us by website chat, WhatsApp or email, and files you share (for example, a logo for a custom capsule) | Directly from you |
| Website activity | Pages visited, time on site, approximate location derived from the IP address, device and browser type | Automatically, through cookies (Section 9) |
We do not knowingly collect sensitive personal information, such as government identification numbers, precise geolocation, health or biometric data. We do not knowingly collect information from anyone under 16.
We answer website chat and WhatsApp messages with an automated assistant powered by artificial intelligence. It provides product information, collects the details needed to prepare a quote and passes the conversation to a member of our team. The assistant does not give prices; prices are always sent in a formal quote. You can ask to speak with a person at any time.
WhatsApp is operated by Meta Platforms, Inc., which processes some information under its own terms and privacy policy. We manage chat and WhatsApp conversations with Chatwoot, which we host on our own cloud infrastructure; message data is not shared with a third-party Chatwoot company.
We share personal information only with service providers that help us run our business. They may not use it for their own purposes.
| Provider | Purpose | Information they receive |
|---|---|---|
| Meta Platforms, Inc. | WhatsApp Business messaging | Phone number, profile name, message content |
| Anthropic and OpenAI | Artificial intelligence that powers our automated assistant | Message content from website chat and WhatsApp |
| Oracle Cloud Infrastructure | Hosting of our quote system, customer records and chat platform | Information stored in those systems |
| Hostinger | Hosting of our website | Website activity and messages sent through the site |
| Resend | Delivery of quote and order emails | Email address and the content of those emails |
| Google LLC (Google Analytics) | Website traffic statistics | Website activity data |
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not use advertising or remarketing pixels. If this changes, we will update this policy, add a “Do Not Sell or Share My Personal Information” link and honor the Global Privacy Control signal.
We keep quote, order and communication records for as long as needed for the purposes in this policy, including accounting and tax obligations, and generally no longer than 7 years after the last transaction. Then we delete or anonymize them.
You may ask us to:
We will not treat you differently for exercising these rights. Send your request to info@globalquimia.us. We will confirm receipt within 10 business days and respond within 45 days. We may ask you to verify your identity, for example by confirming the email or phone number on file.
Our website shows a cookie banner where you can accept, deny or choose categories. Strictly necessary cookies are always active. Statistics cookies from Google Analytics (for example, _ga) are used only to understand how visitors use the site. You can change your choice at any time with “Manage Consent” at the bottom of the site, or disable cookies in your browser.
We use reasonable technical and administrative measures, such as restricted access and encrypted connections, to protect personal information. No method of transmission or storage is completely secure.
Our systems are hosted in the United States. Some service providers may process information in other countries as part of their own operations.
We may update this policy. We will post material changes on this page with a new effective date before they take effect.
Globalquimia LLC, 2423 SW 147th Ave #762, Miami, FL 33185, United States · info@globalquimia.us · +1 (786) 507-9860
